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Complete Service Management and Equipment Tracking

ESC has a long history of servicing contractors of many types. Many of the features in ESC were designed around the specific needs of service contractors. Below is a list of some of the features that ESC has to offer.

Detailed Service History - ESC will track detailed history of the work performed at each customer location. Simply enter notes on the sales invoice and the customers history records are updated. You can retrieve reports based on history information quickly and easily.

Excellent Equipment Tracking

  • Equipment Information – Track all important equipment information including make, manufacturer, serial numbers, installation and warranty dates.
  • Equipment Search – Quickly and easily look up customers based on equipment serial numbers.
  • Attach Equipment – ESC’s Equipment module allows users to attach equipment to dispatches and service agreements, giving the user the ability to fully track all service and maintenance calls for that piece of equipment.
  • Equipment Reports – The user has the ability to generate equipment reports based on warranties, installation dates, make, manufacturer, and model.

Flexible Call Scheduling - ESC's dispatch system in second to none. ESC allows the user to view calls by time, zone, priority or by time block. ESC also features integration with Microsoft MapPoint for interactive mapping right on the dispatch board.

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Customer Testimonial
Back in 1986 I bought my first computer, 15 years later, I have found probably the best software package to manage my business. Being a past user of CMS of NH, and comparing both systems, there is nothing that could compete with what you have to offer. For the money you have the best system on the market, you have great support and someone always answers the phone. I do not get the run around. The Red Wing Accounting System integration between both systems is unparalleled in the industry. Also, I would like to add the support we receive from Red Wing is nothing less than "The Best".

I can only say to any contractor looking for a system to manage their business. Do not waste any more time looking, this is it. You get the best customer service and support. After 15 years, I have seen them all.

Best Wishes,

Julie A. Steiner
Electric Today

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